FAQ

❓ Frequently Asked Questions – Lumi Home

🏠 About Lumi Home

What is Lumi Home?

Lumi Home is a boutique specializing in designer lighting and pendant lights , designed to enhance every interior. We select products that combine aesthetics, quality, and functionality to create a warm and modern atmosphere in your home.

What types of products do you offer?

We primarily offer:

  • Pendant lights

  • Decorative lighting

  • Lighting for living room, dining room, bedroom and kitchen

  • Modern, minimalist and timeless designs

📦 Orders

How to place an order?

All you need to do is:

  1. Choose your product

  2. Add it to cart

  3. Confirm your order securely

  4. Receive a confirmation email

Can I modify or cancel my order?

If your order has not yet been processed, we can modify or cancel it.
👉 Contact us quickly via our customer service.

🚚 Delivery

What are the delivery times?

Delivery times generally vary between 7 and 15 working days , depending on your location.

Do you ship internationally?

Yes, we deliver to several countries. Delivery times may vary depending on the destination.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email to follow its progress in real time.

💳 Payment

What payment methods do you accept?

We accept:

  • Credit card (Visa, Mastercard)

  • Secure online payments

Is the payment secure?

Yes, all payments are 100% secure thanks to an SSL encryption system guaranteeing the protection of your personal and banking data.

🔁 Returns & Refunds

Can I return a product?

Yes, you have 30 days after receipt to return the product if it does not suit you.

What are the return conditions?

  • The product must be new , unused and in its original packaging.

  • The return must be made within 30 days of receipt

When will I be reimbursed?

Once the product has been received and verified, the refund will be processed within 5 to 10 business days , depending on your payment method.

🛠 Products & Installation

Are the light fixtures easy to install?

Yes, our light fixtures are designed for easy installation.
However, we recommend hiring a professional if you are not comfortable working with electricity.

Are the light bulbs included?

It depends on the model. The information is always specified on the product page.

📩 Customer Service

How do I contact customer service?

You can contact us via:

  • The website's contact form

  • The email address listed in the Contact section

We usually respond within 24 to 48 business hours .

⭐ Customer satisfaction

Do you offer a guarantee?

Yes, all our products benefit from the legal guarantee of conformity.

Can I leave a review?

Of course! Your feedback helps us improve our services and guide future customers.